Subject: Tech Support Candidate - Kaushal Kishore
From: Kaushal Kishore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 03:01:34 -0500

| | Tech Support Test

Name | Kaushal Kishore
E-mail | [email-masked]
Phone Number | (91) 8825128366
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Khanpur, Durga Vihar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shimera Lighting Pvt. Ltd | Sales Coordinator | 30/08/2020 | 19.2K
Previous Employer 1 | Fortune Marketing Pvt. Ltd | Technical Support Engineer & Sales Coordinator | 20/08/2018 | 15K
Previous Employer 2 | Yaantra | Sales & Technical Support for Mobiles | 10/07/2017 | 15K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly listen the problems of customers and then trying to resolve.If the problem is from our internal team we look to the case and try to resolve the problem on immediate basis. For software help, we guide the customers and also provide trainings if required.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on Bluetooth device, then from mobile on Bluetooth to pair the device and Finally after connection play the music.
What according to you makes you a good candidate for customer service or technical support job? | Good Listening skill, Looking the problem and try to solve from our internal Coordination with team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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