Subject: Tech Support Candidate - Nikita Agarwal
From: Nikita Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 01:33:17 -0500

| | Tech Support Test

Name | Nikita Agarwal
E-mail | [email-masked]
Phone Number | (91) 9953239844
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | All ladies league | Delhi | July 2020 | 30000
Previous Employer 2 | Rai university | Delhi | Oct 2016 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection, if I internet working fine than may b there were security reason which doesn't allow website to run on my computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the speaker Bluetooth option.
Then enable the Bluetooth option of mobile phone after that search for the speaker name on the mobile to connect and click on the device name of speaker.

What according to you makes you a good candidate for customer service or technical support job?

We should patient, polite, good listener, problem solving and have good knowledge of the product or service we offer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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