Subject: Tech Support Candidate - Amit Duggal
From: Amit Duggal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 01:31:09 -0500

| | Tech Support Test

Name | Amit Duggal
E-mail | [email-masked]
Phone Number | (91) 7015735563
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Karnal Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Dire Surveillance Pvt Ltd | Sales | 3rd Dec 2020 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check internet connection
2. I will check in another browser or private browser because sometimes browser history and cache files create issues.
3. I will reboot the internet and check for IP and DNS of domain

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on the Bluetooth of speaker
2 turn on Mobile Bluetooth
3 in Bluetooth section search for speaker and pair it

What according to you makes you a good candidate for customer service or technical support job? | I have a vast knowledge of technical and from starting I worked in technical support and sales. Also I completed Bachelor of Computer Applications.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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