Subject: Tech Support Candidate - Balbir Singh
From: Balbir Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 00:42:17 -0500

| | Tech Support Test

Name | Balbir Singh
E-mail | [email-masked]
Phone Number | (91) 9817332173
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl infosystem | Senior Associate | Currently working | 16300
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I am checking the URL is correct or not if URL correct then I check the network connection and troubleshoot the connection. after that if the network connection working fine then I check the website on other computer website working or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly switch on the Bluetooth speaker and then enable the Bluetooth on mobile after that Bluetooth Speaker listed on mobile Bluetooth list then click on the speaker name and pair with speaker and allow to connect with mobile.

What according to you makes you a good candidate for customer service or technical support job?

career that is challenging and gives me a good learning opportunity thus enhancing my skills and providing
me a chance to grow with the organization and to Strive for perfection in the field of support by implementing
my Knowledge, skill, and learning in the process

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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