Subject: Tech Support Candidate - vivek sharma
From: vivek sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 00:25:15 -0500

| | Tech Support Test

Name | vivek sharma
E-mail | [email-masked]
Phone Number | (91) 9022383836
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA SECTOR 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KCRJ | network deployment engineer | NA | 37600
Previous Employer 1 | Aerial telecom solution | ATP/Quality engineer | 30 june 2020 | 34000
Previous Employer 2 | KCRJ | Newtwork deployment engineer | 19 april 2019 | 34000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. first i will check my internet connection.
2. clear my browsing history and cache data clear.
3.check my firewall / viruses.
4. webhost server is blocking IP for particular site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch/power on Bluetooth speaker first.
2. select Bluetooth mode.
3. open mobile phone Bluetooth and search for Bluetooth device to connect.
4. select Bluetooth speaker Bluetooth name and connect.

What according to you makes you a good candidate for customer service or technical support job? | 1. I am a good learner and always hungry to acquire new skill that make a customer care or technical support executive strong. i can easily make customer understand about product feature and usage.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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