Subject: Tech Support Candidate - Praveen P
From: Praveen P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 00:03:23 -0500

| | Tech Support Test

Name | Praveen P
E-mail | [email-masked]
Phone Number | (+91) 9496321853
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kottayam, Kerala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Meenachil Finance, Erattupetta, Kerala | IT Analyst | 15-01-2021 | 30000
Previous Employer 1 | Kerala State Reforms and Performance Management Cell | IT cum Monitoring and Evaluation Specialist | 31-09-2015 | 45000
Previous Employer 2 | Crayons Web Technologies, Alappuzha, Kerala | System and Security Admin | October -2014 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we need to examine the error displayed on browser. There can be three situation that lead to a web site error, 1) A non-existent website, 2) Network error, 3) Server error.

A non existent website displays an error message which means "site cannot be located" in web browsers based on chromium. But some other browsers give a more generic error which include network errors.

We need to check network connections, routers, internet provider connection to check network errors.

A server error generally occurs when the web server was unable to give the website. Web server error generally include an error code to identify the particular error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Take Bluetooth speaker, make it discoverable.
2) Take Mobile phone and turn on Bluetooth.
3) Search for available devices
4) When BT speaker appears, select the device (speaker) to connect.
Enjoy :-)

What according to you makes you a good candidate for customer service or technical support job? | I am good listener and helpful. I keep the positive attitude towards others and willing to help someone. I am systematic and happy to share correct information. Although I've not used much recently, I hav good command in English.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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