Subject: Tech Support Candidate - Mamta .
From: Mamta . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 23:25:24 -0500

| | Tech Support Test

Name | Mamta .
E-mail | [email-masked]
Phone Number | (91) 8826305080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sunder Nagri Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Tech support | 17 march2015 | 14k
Previous Employer 2 | Intergloble Technologies solution PVT Limited | Process associate | 29 nov2019 | 17.3 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | When open the website www.ndtv.com*Check all the connections like Monitor Cable, Data cables, RAM, Display Card, CPU Connections, internet connection etc then it must be authorized to auto pop (allowed) for this web site. then need to log in with user account with. it may require computer primary account to be login in.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth speaker device, scan the Bluetooth device in the phone. if found the correct Bluetooth device name then check Bluetooth password or it may without the password it will connect so you can connect with the Bluetooth speaker device. remember if already any device connected it must be disconnect then can be connected at a time.
What according to you makes you a good candidate for customer service or technical support job? | In customer service, it must have good communication. they should have technical knowledge for technical support, The candidate understands job responsibility. Meet the target as per client needs. Strong customer service ethic and ability to be empathetic and accept ownership. Well-developed problem-solving skills. decision making, effective problem solving and solution orientated.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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