Subject: Tech Support Candidate - Aman Saini
From: Aman Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 21:40:01 -0500

| | Tech Support Test

Name | Aman Saini
E-mail | [email-masked]
Phone Number | (011) 9871010731
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Janak puri (west delhi)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Cce | 13 january | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will suggest to delete cache and cookies from first and next step is to delete temporary flies and folder if it works that will be great otherwise we have to try with different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Under settings we can easily find the option to select bluetooth on mobile phone and once we select that it will search all the paired devices also we can scan more devices.
What according to you makes you a good candidate for customer service or technical support job? | I have experience of more than 4 years in both twchnical Support and customer Executive and almost work in all the shifts and handle high call volume with best response rate from customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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