Subject: Tech Support Candidate - Santosh Kumar Thakur
From: Santosh Kumar Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 21:28:38 -0500

| | Tech Support Test

Name | Santosh Kumar Thakur
E-mail | [email-masked]
Phone Number | (00977) 9814958946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kathmandu, Nepal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | royal Softech College | IT Officer | | Nrs 50000
Previous Employer 1 | Aftech Computer education | Computer Trainier | | Nrs 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, find out where the problem is
1. Open a new tab and check to see if you can load another website like google.com or mozilla.org.

If you can open another site, skip down to the problem only happens with certain websites.
If you can't open another site, continue on to the next step.

2. Launch another browser, like Internet Explorer, and try to open the site you were having problems with.

If the site works in another browser, see the problem only happens in Firefox.
If the site doesn't work in another browser, check out. The problem happens in all web browsers.
The problem only happens with certain websites
It might just be a problem with Firefox's cache:
The connection was interrupted
The connection was reset
The connection has timed out

Try clearing Firefox's cookies and cache
1. Click the Library button on your toolbar. (If you don't see it there, click the menu button   then click Library.) Click History and select Clear Recent History….
2. In the Time Range to clear: drop-down, select everything.
3. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
4. Click Clear Now.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Connect Bluetooth
1. Swipe down from the top of the screen.
2. Make sure Bluetooth is turned on.
3. Touch and hold Bluetooth.
4. In the list of paired devices, tap a paired but unconnected device.
5. When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | 'm experienced in Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |