Subject: Tech Support Candidate - Vishal Sharma
From: Vishal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 20:24:17 -0500

| | Tech Support Test

Name | Vishal Sharma
E-mail | [email-masked]
Phone Number | (88940) 89688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Snva venture | Business development executive | Currently working | INR35000
Previous Employer 1 | Hello travel | Customer Relationship manager | | INR17000
Previous Employer 2 | Ienergizer | Tech support engineer | | INR12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly check the internet connection.
2.Also check the url of website
3.Check with different browsers.
4.Update the browser.
5.Restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps
1.Turn on the bluetooth of mobile and speaker.
2.Seacher for available bluetooth devices in mobile phone.
3.Select the bluetooth speaker device and pair it with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have more than 5 years of experience in technical and customer relationship building with organizations.I am a B.tech graduate with technical skills and experiences in different industries and have strong skills to generate revenue for the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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