Subject: Tech Support Candidate - Nikheel Singh
From: Nikheel Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 19:09:30 -0500

| | Tech Support Test

Name | Nikheel Singh
E-mail | [email-masked]
Phone Number | (91) 9790854061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Senior Process Associate | 23/03/2021 | 30000
Previous Employer 1 | HCL | Analyst | 29/12/2019 | 15000
Previous Employer 2 | CSS Corp | Engineer | 10/7/2018 | 13000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As unable.to access the website my first step.would be checking internet connection. If internet found as working fine then will proceed to second step as browser. I will try opening the same website in different browser. If it opens in different browser then will go to troubleshoot thay particular browser. If nkt then it could be the back-end issue. And will.yry in different device if its working on other device or not.  If it works in different device then it could be the issue with that particular machine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on/pwer on bluetooth speaker
Turn on bluetooth on mobile phone
Initialise pairing
Once paired
It can be used

What according to you makes you a good candidate for customer service or technical support job?

As Holding an experience in majorly service desk and helping internal employees with the technical difficulties.
Plus communication skills add on to my candidature to be employeed as a technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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