Subject: Tech Support Candidate - Puran Singh
From: Puran Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 14:19:37 -0500

| | Tech Support Test

Name | Puran Singh
E-mail | [email-masked]
Phone Number | (+91) 971179836
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tilak nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ncr corporation india pvt ltd | Customer support engineer | Till now | 22,768
Previous Employer 1 | Hitachi payment service | Customer support engineer | 21-oct-2014 | 12,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi
First of all we need to identify where the actual ly problem is persist.
It happened only in secure website which some internal policies.
1.) clear the caches and cookies and try to load website again.
If problem persist again then we use another browser like internet explorer or Firefox.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

It's simple
First of all switch on the bluetooth button on mobile and then switch on the speaker in bluetooth mode.
Mobile phones automatically detecting the near by active bluetooth device and then click on the desired Blue tooth device. The nearby device gets automatically connected.

What according to you makes you a good candidate for customer service or technical support job?

Because I have good communication skills in written as well as in speaking.
1.) I have a good command over the basic technical skills in computer area.
2). I have already work in mnc for last 6 year and I know how to handle with customers by hook and crooks.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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