Subject: Tech Support Candidate - Nitesh kumar Kumar
From: Nitesh kumar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 13:07:38 -0500

| | Tech Support Test

Name | Nitesh kumar Kumar
E-mail | [email-masked]
Phone Number | (91) 9557793752
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Karawal nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
VoIP
Dialler

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Welco | Network engineer | 10jan2021 | 20
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I just click on my below tab icons where you can see by clicking right option to check or troubleshoot your pc or computer. This is it by clicking this bar you can easily troubleshoot your pc or computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all press power button of your speaker then connect it by opening your phone bluetooth search pairing with the speaker then pair it and enjoy.
What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction is most priority for me as well as for whom I am working also.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |