Subject: Tech Support Candidate - NITIN KOHLI
From: NITIN KOHLI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 13:05:00 -0500

| | Tech Support Test

Name | NITIN KOHLI
E-mail | [email-masked]
Phone Number | (0) 9810560150
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Accenture | SME | 23/06/2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Choose Start→Control Panel and click the System and Security Link. Under Action Center, click the Find and Fix Problems (Troubleshooting) link. You see the Troubleshooting screen. Make sure that the Get the Most Up-to-Date Troubleshooters check box is selected.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I have communication skills, problem-solving skills, and passion for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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