Subject: Tech Support Candidate - Deepak kumar Jha
From: Deepak kumar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 12:58:11 -0500

| | Tech Support Test

Name | Deepak kumar Jha
E-mail | [email-masked]
Phone Number | (+91) 8407820941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICICI Bank LTD | Dm1 | 31 December | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection,then I will go to network and connection setting and will connect to the appropriate network
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open setting-Open Bluetooth setting-search for device-pair device-device connected
What according to you makes you a good candidate for customer service or technical support job? | Understanding customer issues and help customer to solve the issue in short time with smile face.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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