Subject: Tech Support Candidate - Mohd Iqbal Mohd Iqbal
From: Mohd Iqbal Mohd Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 12:44:04 -0500

| | Tech Support Test

Name | Mohd Iqbal Mohd Iqbal
E-mail | [email-masked]
Phone Number | (110025) 9625718802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | jamia Nagar Okhla New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cherry e-commerce PVT Ltd | Back-end customer support executive | December 18 2020 | 26k
Previous Employer 1 | Aegis pvt Ltd | Customer support executive | July 9 2020 | 26
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my internet connectivity if over there all is well then I will clear chashe and cookies and then I will try to open it if face same thing again then I will switch off and on my system and i will try to open it if get same issue then i will try later because may be network glitch because of which it is not opening.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i will check that a Bluetooth speaker is fully charged or not if i get it fully charged then i will turn on Bluetooth speaker after that i will turn on mobile Bluetooth connectivity option and i will search over there Bluetooth speaker name and i will connect by clicking option.
What according to you makes you a good candidate for customer service or technical support job? | I would like to say that there are many things which make us a good candidate for costumer service or technical support job,  first of all greetings with customers smiling,  listening to customers very carefully,  understanding their issues properly and to know that what do customers want from us exactly after that we should try to resolve their issues on priority basis according to policy of company.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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