Subject: Tech Support Candidate - Sagar Thakur
From: Sagar Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 12:37:11 -0500

| | Tech Support Test

Name | Sagar Thakur
E-mail | [email-masked]
Phone Number | (91) 7972224148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Convergys India Services Pvt.Ltd. | L1 Support Engineer | Can Join Immediately | 40000
Previous Employer 1 | XDBS Pvt. Ltd. | Sr.DGE | Can Join Immediately | 25000
Previous Employer 2 | Evolve Technologies & Services Pvt. Ltd. | Project Engineer(NOC) | Can Join Immediately | 25000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1: First I will restart my device.Because many basic problems can be solved simply by restarting the device. This clears caches, and forces the device to reload the program or web page that may be having issue with, rather than use something that may be partially wrong.
Step-2:I will make sure that my Internet Connection is working.
a) I will open any browser. In the address bar at the top, type in , google.com then push Enter or Return.
b) Then I will make sure that I am able to load Google.com. Once this loads, it make sure that I am able to search. Type something in the Search box, then select Google Search.
c)Make sure search results load properly.
d) If searching doesn't work, then there's reason to believe that I am not connected to the Internet. I will fix the connection issue before proceeding.
Step-3: Then I will check if the Website is Down for Everybody or Just for me.

It's a good idea to test if the site that I am trying to access is down for everyone, or just for me. There's a website that facilitates doing just that!

a)I will open my preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
b)On the site, I will type in the website address for which I am having problems reaching, then push Enter or Return.
c) Look at the result from the site, to determine if the site is down.

Site Down
If the result says that "It's not just you!", that means the site is down for everyone.

Site Up
If the result says that "It's just you.", that means there's a problem with the connection between my computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory
a)Swipe down from the top of the screen.
b)Touch and hold Bluetooth .
c)Tap Pair new device. If I don't find Pair new device then I will check under "Available devices" or I will tap More. Refresh.
d)Tap the name of the Bluetooth device you want to pair with your device.
5)Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer.
There are also a lot of other factor as well that to be considered for someone to be a great candidate of a customer service job. First, I think is experience, I can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that we finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job we are applying.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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