Subject: Tech Support Candidate - Reepu Raina
From: Reepu Raina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 12:01:45 -0500

| | Tech Support Test

Name | Reepu Raina
E-mail | [email-masked]
Phone Number | (0) 6005117894
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infocare Digital Systems Pvt altd | System Engineer | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check for LAN / wifi / dsl modem connectivity if all ok then I will check for error code the webpage is displaying accordingly I will work further
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First go to settings. Then Bluetooth connectivity enable the bluetooth then search for near by devices and pair the listed device and you r connected
What according to you makes you a good candidate for customer service or technical support job? | My communication. Skills are good I can under stand the customer issues in better way and can help them in a humble way
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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