Subject: Tech Support Candidate - Dhananjay Kumar
From: Dhananjay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 11:59:38 -0500

| | Tech Support Test

Name | Dhananjay Kumar
E-mail | [email-masked]
Phone Number | (0) 8963043015
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Laxhmi Nagar Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Infratel | Associate-TOC | NA | 22000
Previous Employer 1 | ZTE Telecom India Pvt Ltd | Cluster Lead | 31-Dec-2019 | 33500
Previous Employer 2 | Samsung India Electronics Ltd | Samsung Site Engineer | 12-06-2019 | 34500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

checking the internet connection.
sometimes it will takes https:// as prefix.
Also checking with other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First-Open the Bluetooth of both speaker and mobile phone.
Second-See the mobile phone bluetooth section and choose the speaker bluetooth name and press it to connect.

What according to you makes you a good candidate for customer service or technical support job? | Understanding of computer fundamentals.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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