Subject: Tech Support Candidate - Tinkal singh
From: Tinkal singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 11:55:27 -0500

| | Tech Support Test

Name | Tinkal singh
E-mail | [email-masked]
Phone Number | (91) 8076131475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patel Nagar Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Thomson Press India Ltd | Supervisor | NA | 18000
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get an error while opening above website, I will check my internet connection, wheather my computer is connected with internet or not. If my computer is not connected with working internet then I will check ethernet cable to confirm that it will properly plugged in. If the cable is connected properly than I will open newtwork troubleshooter to found the actual problem. If my computer is connected with working internet connection, then I will open CMD and ping google to confirm that my request is confirm back from the internet or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect BT Speaker with mobile :

1. plugged the speaker in the socket and turn it on.

2. Selet mode as bluetooth in the speaker.

3. Turn on your mobile bluetooth and find your speaker name from bluetooth search option in the mobile.

4. After that pairing it with your speaker.

What according to you makes you a good candidate for customer service or technical support job? | I think you have to be in a patience while you give support to your clients, because it is very important to be calm in a situation where client is not satisfied or he is in anger mode.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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