Subject: Tech Support Candidate - Akansha kardam Akansha
From: Akansha kardam Akansha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 11:40:37 -0500

| | Tech Support Test

Name | Akansha kardam Akansha
E-mail | [email-masked]
Phone Number | (91) 9318372723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dainik bhaskar | Manegement Associate | | 14000
Previous Employer 1 | Tecmahindra | Associate | Nov 2018 | 9000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will reload the page and if it again  shows error then I will delete the browser's window and try to open it in a new window. If the site opens then it's ok otherwise I will close the browser and try to open it in another browser. At last, if the situation remains the same then I will report technical issue to site managing team with a report message about the same.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:-Turn on your Bluetooth speaker.
Step 2:- Open settings.
Step 3:- Click on turn Bluetooth on/off button.
Step 3:- Now your device Bluetooth is on.
Step 4:- Click on pair new device.
Step 5:- Search for your device name.
Step 6:- Select yor device name.
Step 7:- Your Bluetooth is connected.

What according to you makes you a good candidate for customer service or technical support job?

1:- Active listening.
2:- Problems resolved the customer of the first call.
3:- Time management skills
4:- Leadership
5:- Provides customer service
6:- Teamwork

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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