Subject: Tech Support Candidate - Rakesh Dash
From: Rakesh Dash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 11:39:34 -0500

| | Tech Support Test

Name | Rakesh Dash
E-mail | [email-masked]
Phone Number | (91) 9937653345
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gandhinagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | StayinFront Pvt. Ltd | Business Model Devloper | currently working | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device because Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2. Make Sure the Internet Connection Works
a.Open your browser. In the address bar at the top, type in , then push Enter or Return.
b.Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
c.Make sure search results load properly.
d.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
3. Check if the Website is Down for Everybody or Just Me
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

a.Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
b.On the site, type in the website address you're having problems reaching, then then push Enter or Return.
c.Look at the result from the site, to determine if the site is down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For an android device
1.Swipe down from the top of the screen.
2.Tap Bluetooth
Step 1: Pair a Bluetooth accessory
Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

According to me The candidate usually embraces the opportunity to try new ways of doing things(means enhance the skills on regular basis).
Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character as well.
And the ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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