Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 11:29:09 -0500

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (=91) 9711215212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Iron Sysytem pvt ltd | System engineer | currently working | 31200
Previous Employer 1 | Sysnet Global pvt ltd | desktop engineer | Feb. 20 | 24000
Previous Employer 2 | chi networks | Admin | july 2017 | 14000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Go to Start and open control panel. On Windows 10 just search for the “Control Panel”.

2. Look for “Network and sharing center” and open it. You will find it under “Network” options. Or click to show “All control panel items”.

3. Find your network interface, in simple words internet connection name, and click on it.

4. Now you will get another window with connection status, click on Properties here.
5. Under properties double-click Internet Protocol Version 4 (TCP/IPv4)
6. Now another dialog box will appear with IP address and DNS server address, here you need to select “Use the following DNS server address” and assign following DNS address

Preferred DNS server:   8.8.8.8
Alternate DNS server:    8.8.4.4
Above DNS server address is Google’s public DNS which is one of the fastest DNS servers around the globe.

7. Now hit OK to every dialog box to save the changes you made.

2nd method

Entry in host file of DNS.

3rd Method.

1.Go to start and find “cmd”. Or press Win+X on Windows 8/8.1 and 10.

2.Open cmd as administrator.

3.Type ipconfig/flushdns and hit enter to clear the DNS cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting->connect Device->Select Bluetooth->
Connect

What according to you makes you a good candidate for customer service or technical support job?

1 - Detail knowledge about the  services need to offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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