Subject: Tech Support Candidate - Dushyant Sharma
From: Dushyant Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 11:11:30 -0500

| | Tech Support Test

Name | Dushyant Sharma
E-mail | [email-masked]
Phone Number | (+91) 9871044074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | North West, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Roseate New Delhi | Front Office Executive | July 4th,2020 | 18,350
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would first check the wifi connection if it is active or not.
If the wifi connection is active and the error persist, then i would turn off the wifi and turn it on.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Turn on your bluetooth device and bring it near your phone.
Step 2 - Now turn on the bluetooth in the mobile settings.
Step 3 -Click the device name that needs to be paired with the phone.

What according to you makes you a good candidate for customer service or technical support job? | A candidate should show empathy and should also possess good listening skills in order to ensure a efficient customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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