Subject: Tech Support Candidate - Posh Pal
From: Posh Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 10:57:32 -0500

| | Tech Support Test

Name | Posh Pal
E-mail | [email-masked]
Phone Number | (122015) 7027619953
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Micromax | CSE | 15 June 2015 | 14000
Previous Employer 1 | Bgm galaxy | PRO | 18 March 2019 | 18000
Previous Employer 2 | Teleperformance | Technical support executive | 6th December, 2019 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The simple solution is to restart the PC, this usually solves the basic issues.
Step 1: If there is problem with loading the webpage, there might be issue with the browser or may be the browser is outdated. Update the browser and proceed.
Step 2: if the issue is due to internet connection, reset the network settings and restart the PC
Step 3: check if the website is down for everyone or just you.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: launch Bluetooth in both your phone and the Bluetooth speaker
Step 2: Tap on scan for nearby Bluetooth device, this will scan and show you the Bluetooth speaker
Step 3: Tap on connect

What according to you makes you a good candidate for customer service or technical support job? | If taken from me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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