Subject: Tech Support Candidate - Atanu Karmakar
From: Atanu Karmakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 10:32:19 -0500

| | Tech Support Test

Name | Atanu Karmakar
E-mail | [email-masked]
Phone Number | (91) 9774229729
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Agartala, Tripura, India
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Excel based MID, Web Based MIS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | NERLP, Govt of India | MIS Operator | 31.12.2019 | 38300
Previous Employer 2 | Tripura trades & Securities | Computer Operator | 06.04.2013 |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I will check the network.
2. Try to check whether the network is properly connected to my system.
3. Try to check whether the network driver is updated.
4. If those were not helping then I will consult the network administrator for further solutions.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Will turn on my bluetooth Audio device.
2. Will trun on my phone's bluetooth setting.
3. If the desired device is showing them I will connect.

What according to you makes you a good candidate for customer service or technical support job?

During my service in Tripura trades and security, I had to communicate with all my clients regarding various stock options every day and had to maintain their day to day transection deteails

During my job in NERLP, govt if India as MIS Operator, I had to communicate to my block team daily regarding various reports.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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