Subject: Tech Support Candidate - Krishna Pal
From: Krishna Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:56:39 -0500

| | Tech Support Test

Name | Krishna Pal
E-mail | [email-masked]
Phone Number | (+91) 9718924514
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida, Sector 134
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra Ltd. | CSA | 05 Dec 2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the steps which are given below :

1) I will check If device is connected to internet and internet connection is active.

2) Try to read and understand the error what is the problem exactly.

3) Check the URL (if typed wrong by mistake).

4) Close the browser and re-open it

5) Clear browsing data/cookies from browsing history.

6) Restart the device (if applicable)

Re-open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will follow the steps which are given below :

1) Turn on Bluetooth of my mobile and Bluetooth speaker as well.

2) Long press on Bluetooth icon on mobile phone and I will try to search Bluetooth speaker name.

3) After that click on Bluetooth speaker name.

4) It will ask for pair with Bluetooth speaker.

5) Click on pair and give my confirmation.

That is it.

Now Bluetooth speaker is connected with my mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I have technical skills in Computer and technology even I have done my graduation in this field.

I keen to learn something new and most important i try to resolve technical issues in simple and effective manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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