Subject: Tech Support Candidate - Pranjul Kantiwal
From: Pranjul Kantiwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:51:27 -0500

| | Tech Support Test

Name | Pranjul Kantiwal
E-mail | [email-masked]
Phone Number | (+91) 8826621564
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture Solutions Pvt. Ltd. | Business Process Associate | Currently working | 38K
Previous Employer 1 | FIS Global | Customer Service Specialist | April 2016 | 23K
Previous Employer 2 | Concentrix Daksh India Pvt. Ltd. | Customer Service Associate | August 2015 | 15K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will restart my device.
2. I'll check if my internet connection is working fine.
3. I will check if the Pop-ups are blocked. Pop-ups should be enabled.
4. I will use different browser.
5. I will clear the history, cache and cookies of the browser.
6. I will go through the error to check if the website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn the Bluetooth on of speaker.
2. Go to phone's settings > Tap 'Bluetooth' option to turn it on. Or Swipe down on the home screen and tap the Bluetooth icon.
3. In the Bluetooth settings > Tap 'Pair a new device' or check under 'Available devices'. Tap 'Refresh' if device is still not visible.
4. Once the speaker name is visible, tap on it and select 'Pair'.

What according to you makes you a good candidate for customer service or technical support job?

1. I'm currently working in Android phone technical support.
2. I have handled many queries related to hardware and software of the devices.
3. I have helped the customers with their mobile browser, Play Store apps issues etc.
4. I know how to probe effectively to find out the root cause of the issue as well as to understand the customer's issue.
5. I can guide the customers to find out the specific setting or option in their mobile.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |