Subject: Tech Support Candidate - Narayan Shukla
From: Narayan Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:50:39 -0500

| | Tech Support Test

Name | Narayan Shukla
E-mail | [email-masked]
Phone Number | (91) 8860748006
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi (dwarka)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Urbanclap | Team lead | 10 feb 2021 | 25000
Previous Employer 1 | ITC hotels | Supervisor | 30 aug 2017 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If site is not opening then check for internet connection
We can clear the cache as well

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the mobile Bluetooth and put speaker in discoverable mode and once name pop up confirm it
What according to you makes you a good candidate for customer service or technical support job? | Work for hotels and in Urban clap and both industry are working on customer satisfaction only
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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