Subject: Tech Support Candidate - Tazhab Khan
From: Tazhab Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:42:17 -0500

| | Tech Support Test

Name | Tazhab Khan
E-mail | [email-masked]
Phone Number | (+91) 9354736637
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rampur, UP (hometown)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zomato.com | Customer service associate | September 2019 | 32k
Previous Employer 1 | Snapdeal.com | Customer service associate | Feb 2016 | 20k
Previous Employer 2 | Amazon.com | Customer service associate | December 2014 | 16k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Open a new tab and check to see if I can load another website like google.com.
2.Launch another browser and try to open www.ndtv.com.
3.Try clearing browser's cookies and cache.
If clearing browser's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case I'll just have to wait for it to get fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If I don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device I want to pair with my mobile.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service experience and my ability to adapt to any situation. I have a passion for success and goal oriented that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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