Subject: Tech Support Candidate - Kishor Jangid
From: Kishor Jangid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:34:49 -0500

| | Tech Support Test

Name | Kishor Jangid
E-mail | [email-masked]
Phone Number | (91) 9829461375
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jodhpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Rdp software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Novac technologies | Technical engineer | Working | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check local internet connectivity.
Check url properly
If url is correct then check perform tracert command with url and check where connection break
Check firewall

Please list the steps to connect a Bluetooth speaker to your mobile phone. | None
What according to you makes you a good candidate for customer service or technical support job? | None
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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