Subject: Tech Support Candidate - Saquib Ali
From: Saquib Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:30:44 -0500

| | Tech Support Test

Name | Saquib Ali
E-mail | [email-masked]
Phone Number | (91) 8797101321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaitpur Extension 2 new Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Na

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Tech mahindra business services limited | Customer support executive | January 29,2020 | 15000
Previous Employer 2 | Tech mahindra business services limited | Customer support executive | January 06, 2021 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i check Internet connection than i clean browser history if problem not resolved than i restart my system, Internet connection good other sites are opened and still problem not resolved with particular website than i contact ndtv customer support.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Plug on the speaker and speaker bluuetooth than i on my mobile bluetooth pair with speaker and connect.

What according to you makes you a good candidate for customer service or technical support job?

Product knowledge
Active listener
Positive attitude
Willingious to help customer
Be patience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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