Subject: Tech Support Candidate - Vyanktesh Singh berteriya
From: Vyanktesh Singh berteriya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:27:05 -0500

| | Tech Support Test

Name | Vyanktesh Singh berteriya
E-mail | [email-masked]
Phone Number | (91) 9616320883
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix India P(Ltd.) | Advisor I, Technical Support | 02Febv2020 | 17000+ 7000(incentives)
Previous Employer 2 | R1 RCM | Analyst | 05 Nov 2020 | 20,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First look at the error , So You will see that why your website is not opening if there is the requirement of reloading it so do that by clicking on Reload if still it is not opened so by click in the refresh button you can open your website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will use button of bluetooth in my speaker to open bluetooth then I will click the bluetooth on my mobile and it will search automatically and after paired the device and it will be connected with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | I can handle the customer by good communication with them
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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