Subject: Tech Support Candidate - Qamar Alam
From: Qamar Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:12:59 -0500

| | Tech Support Test

Name | Qamar Alam
E-mail | [email-masked]
Phone Number | (+91) 9625220166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Please refer my resume

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Perfect Stayz | Management Trainee | Jul 2020 | 40
Previous Employer 1 | Accenture | Subject Matter Expert | Jan2019 | 35
Previous Employer 2 | R1RCM | Senior Analyst | Feb2018 | 30

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will refer the SOP if it’s available, else I will try to find the reason why I am getting error than I will do RCA and fix it ASAP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Mobile Bluetooth.
Pair it with device.
After getting connected.

What according to you makes you a good candidate for customer service or technical support job?

I have strong experience with across global clients mainly into finance and accounting.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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