Subject: Tech Support Candidate - Divyakaran Arora
From: Divyakaran Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:01:29 -0500

| | Tech Support Test

Name | Divyakaran Arora
E-mail | [email-masked]
Phone Number | (+91) 7503941781
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Accenture | Sr. Associate | 13/03/2020 | 34000
Previous Employer 2 | Concentrix | Practioner | 31/01/2017 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check if my internet connection is working fine. After that, I'll close all the tabs in my browser. Then, I'll go to clear history section using the shortcut keys, i.e. ctrl+shift+delete. A small popup window will open in which I'll go to advance section select all the checkboxes and click on, "clear data". It'll delete the browsing data such as history, cache, cookies etc,. Then I'll try to open the same website in new window, and see if it works fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I'll switch on my blutooth speaker.
2. I'll go to bluetooth settings in my mobile phone.
3. I'll search for the bluetooth spearkers in my mobile phone.
4. Then I'll pair the device with bluetooth speakers and it'll be connected.

What according to you makes you a good candidate for customer service or technical support job? | To be a part of customer service and Technical support team. One should have technical knowledge as well as customer handling skills. He/she should have required experience in both the line of businesses. Along with this one should have following skills like- Excellent communication skills and knowledge, self confidence etc,.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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