Subject: Tech Support Candidate - Shiva Bhatia
From: Shiva Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:54:15 -0500

| | Tech Support Test

Name | Shiva Bhatia
E-mail | [email-masked]
Phone Number | (91) 9891135928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palam colony
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Devyani international private limited | Shift manager | 20 jan | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First thing we can do is check the condition of internet is the internet working properly
Then refresh the browser if internet is good
Check the url

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth of your phone and speakers
Search the name of speaker in your phone bluetooth
Pair the device
Then your speaker is connected

What according to you makes you a good candidate for customer service or technical support job?

Sense and love for computers
Ability to learn something new

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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