Subject: Tech Support Candidate - Prashant Yadav
From: Prashant Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:49:47 -0500

| | Tech Support Test

Name | Prashant Yadav
E-mail | [email-masked]
Phone Number | (+91) 9958599565
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi (Rajokari)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix daksh pvt ltd | Email advisor | 16/June/2019 | 18000
Previous Employer 2 | Concentrix daksh pvt ltd | Tech-Advisor | 02/Aug/2020 | 22600

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In order to troubleshoot the error while accessing the website (www.ndtv.com), I will follow the steps mentioned below.

1) I will check the internet connection.

2) I will Refresh the connection by turning off the internet and restarting it again.

3)In case the problem persist, I will troubleshoot the internet by using mentioned below steps:-

a) Click on network and internet at right hand side bottom task bar.
b) Click on Advance network settings.
c) Click on Network troubleshooter.

4) To troubleshoot the issue I will search the website by adding https:// before the website name. Eg. (Https://www.ndtv.com)

5)If all the steps are unable to provide resolution, I will check other websites and if the problem persist, I will call my internet network provider

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Click on settings.
2)Click on bluetooth settings
3) Enable the bluetooth by tapping on it.
4)Click on Pair a new device.
5) Select the device which you need to connect.
6)Pair the device and the bluetooth speaker will be connected

What according to you makes you a good candidate for customer service or technical support job? | I am a quick learner and have an experience of around 2.8 years in customer services. I have knowledge to handle the customer in any situation in order to provide good customer care experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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