Subject: Tech Support Candidate - Prakash Bhandari
From: Prakash Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:45:01 -0500

| | Tech Support Test

Name | Prakash Bhandari
E-mail | [email-masked]
Phone Number | (91) 8527034182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patparganj, East delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global logic | Analyst | Still working | 25k
Previous Employer 1 | Americana | Supervisor | 23-11-2019 | 60k
Previous Employer 2 | Taj Hotels | Associate | 10-10-2017 | 14k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow some basic steps which are following:-

1-Make Sure the Internet Connection Works.
2- Restart my device
3- Check if the Website is Down for Everybody or Just Me
4-Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Swipe down from the top of the screen.
2-Make sure Bluetooth is turned on.
3-Touch and hold Bluetooth .
4-In the list of paired devices, tap a paired but unconnected device.
5-When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well and I believe that with the help of past experiences I am capable to do that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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