Subject: Tech Support Candidate - Amit Saini
From: Amit Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:43:53 -0500

| | Tech Support Test

Name | Amit Saini
E-mail | [email-masked]
Phone Number | (91) 7405966050
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jhunjhunu
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Hardware - Basic
VoIP
Bugzilla

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tejas network | Networking engineer | July 20 | 22000
Previous Employer 1 | Aakash fashion | Utility engineer | Sep18 | 28000
Previous Employer 2 | Kumar cotton | Maintenance engineer | Dec 17 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Will Refresh That Tab

2 Will Check My internet connection

3 Will. check if there is malware preventing from that site open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Swipe down from the top of the screen.
2 Touch and hold Bluetooth .
3 Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4 Tap the name of the Bluetooth device you want to pair with your device.
5 Here you go

What according to you makes you a good candidate for customer service or technical support job?

1 Excellent interpersonal skill
2 analytical skill, and problem solving skill.
3 Profitably, good in team work, sharing ideas,
4 interacting with customers and clients. 5 Technically sound and should have Good Computer and networking knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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