Subject: Tech Support Candidate - Abhishek Dixit Abhishek
From: Abhishek Dixit Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:43:28 -0500

| | Tech Support Test

Name | Abhishek Dixit Abhishek
E-mail | [email-masked]
Phone Number | (+91) 6386814524
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 3
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Erp tally sap management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Instakart pvt ltd | Finanace executive | 20/01/2021 | 20000
Previous Employer 1 | Future retail Ltd | Sales executive cash management | 24/08/2020 | 14300
Previous Employer 2 | Reliance retail Ltd | Sales associate cash management | 20/08/2020 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear all thing which was run in background
Clear history which is not in used
Refreshing the window

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switched on both device
Pair with phone
Accept and connected

What according to you makes you a good candidate for customer service or technical support job?

Solved their problem quickly
Providing best service for him
Using tools and techniques to solve out their problem

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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