Subject: Tech Support Candidate - Shaikh Ellias
From: Shaikh Ellias <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:42:07 -0500

| | Tech Support Test

Name | Shaikh Ellias
E-mail | [email-masked]
Phone Number | (41) 9742472585
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 2
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microsharp R & D | Associate Tech support | August | 15,000
Previous Employer 1 | Specadel Technologies | Associate Tech support | January | 17,5000
Previous Employer 2 | Wipro Technologies | L2 Support | March | 42,000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first and foremost i'll check my internet connectivity and then i'll refresh the browser and i'll make sure that i've types correctly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on bluetooth in both speaker and mobile phone
1)  Add then add a new device in phone
2) pair the device
3) provide password
4)  connect each other

What according to you makes you a good candidate for customer service or technical support job? | technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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