Subject: Tech Support Candidate - Rohan Benson Rohan
From: Rohan Benson Rohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:29:18 -0500

| | Tech Support Test

Name | Rohan Benson Rohan
E-mail | [email-masked]
Phone Number | (+91) 9501400401
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Haridwar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
Ariba cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | HCL | Analyst | 02/04/2020 | 16500
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will close all browser From task manager
Second I will reset the browser
And then it will work .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will switch on the Bluetooth speaker  it will acknowledge when it is ready to pair then I will switch on the Bluetooth device of my phone and in search option the name of the Bluetooth speaker will come up and by selecting it will connect.
What according to you makes you a good candidate for customer service or technical support job? | I have worked on technical support analyst role for 2 years without any escalation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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