Subject: Tech Support Candidate - Harish Kumar
From: Harish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:26:57 -0500

| | Tech Support Test

Name | Harish Kumar
E-mail | [email-masked]
Phone Number | (91) 8059241097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonipat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Communications test design India Pvt ltd | Customer support executive | NA | 14859
Previous Employer 1 | Onward services ltd | Customer support executive | 31-08-2020 | 14859
Previous Employer 2 | Velocis system Pvt LTD | Associate Engineer-IT | 31-03-2018 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- make sure the URL is ok
Step 2 - check the internet working or not.
Step 3 - check the site is down only for you or down for all.
Step 4 - check the proxy settings
Step 5 - clear the caches and reload the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- power on the speaker Bluetooth
Step 2- find the speaker Bluetooth name in Mobile
Step 3- pair the device.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Soft spoken, good listener, problem solver, team builder and know how to engage the people well. Technical knowledge about the problem facing by users.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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