Subject: Tech Support Candidate - Neetu Choudhary
From: Neetu Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:25:19 -0500

| | Tech Support Test

Name | Neetu Choudhary
E-mail | [email-masked]
Phone Number | (70531) 47538
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Iknowtech Private Limited | Network Support Engineer | 22 Sep 2020 | 12500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will look for the error which type of error it is for Example : time out, server error or connection error.
If it is time out then I will refresh the page and try to open it again.
If it is server error then I have to wait for some time and then reload website again.
If it is connection error then I have to troubleshoot our network :
Firstly I will check whether we have proper connection or not.
Then I will check for LAN cable properly connected or not.
If all correct and still not working then check with RTR part restart router so that network error may get cleared.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth in your Phone device.
Switch on your Bluetooth speaker and set it on connect with bluetooth.
After that search for your device in your phone.
Click on the Bluetooth speaker name from given option.
A pop up window will appear asking want to pair with device or not.
Click on yes button.
And here we are connected now with speakers.

What according to you makes you a good candidate for customer service or technical support job? | I firstly listen to the customer problem then try to optimize it in better way. So that they can have a satisfactory response from our end.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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