Subject: Tech Support Candidate - Rehan Ali Khan
From: Rehan Ali Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:22:29 -0500

| | Tech Support Test

Name | Rehan Ali Khan
E-mail | [email-masked]
Phone Number | (+91) 7275997500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar Phase 3
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allianz Partners | Assistant Coordinator | Served | 18500
Previous Employer 1 | Wipro | Associate | Seved |
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Many basic problems can be solved simply by restarting your device. This clears caches and forces the device to re-load the program or web page one may be having an issue with, If restarting doesn't work, then there's reason to believe that one is not connected to the Internet. The connection issue needs to be fixed before proceeding.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch On Bluetooth of both devices, once Bluetooth starts appearing in the mobile phone pair the device after a confirmation pop-up.
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customers and willingness to help someone by providing the correct resolution or information. Maintaining a professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |