Subject: Tech Support Candidate - Gajendra Yadav
From: Gajendra Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:06:50 -0500

| | Tech Support Test

Name | Gajendra Yadav
E-mail | [email-masked]
Phone Number | (91) 8218631770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process Associate | | 11500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If unable to open website, check internet connection, try with different browsers,  clear all the cookies. I m sure after this website definitely work
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on mobile Bluetooth and device Bluetooth too, in mobile check the name of Bluetooth device and than select the Bluetooth device name , click on pairing and it will get connected
What according to you makes you a good candidate for customer service or technical support job? | I am good because I have experience how to deal with customers in their good and in their worst.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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