Subject: Tech Support Candidate - Ishrat Ashraf
From: Ishrat Ashraf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:44:49 -0500

| | Tech Support Test

Name | Ishrat Ashraf
E-mail | [email-masked]
Phone Number | (+91) 7889383981
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pochanpur delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hexamed pvt ltd | Operations executive | 05-12-2020 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will restart my phone, check if the internet connection is working. If i am still not able to open the website, i’ll check if the website is down for everyone.
If i am still not able to open the website, i’ll look for more troubleshooting resources available on the internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings on your phone.
Turn on the Bluetooth.
A list of active Bluetooth devices will appear, choose the name of your Bluetooth speaker.
If it is not available in the list of active Bluetooth devices, tap on the speaker to turn on the Bluetooth mode.
Connect by tapping on it.

What according to you makes you a good candidate for customer service or technical support job? | A candidate with good communication skills and analytical ability will be a suitable candidate for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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