Subject: Tech Support Candidate - Vinay Kumar Pandey Vinay
From: Vinay Kumar Pandey Vinay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:44:01 -0500

| | Tech Support Test

Name | Vinay Kumar Pandey Vinay
E-mail | [email-masked]
Phone Number | (+91) 9042591523
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bhumi Entech Equipments Pvt Ltd | Senior tender executive | | 30000
Previous Employer 1 | Hitachi payments services | BOI helpdesk executive | | 12000
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first glimpse i would like to check the error showing after opening the website and based in that i would take steps to resolve the issue .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to your phone bluetooth setting and turn on the bluetooth
2. Turn the bluetooth speaker in pairing mode.
3. Refresh the list of active devices in the phones bluetooth option.
4. Now check the list of your active device and and when shows your speaker name
5. Now pair the device by clicking pairing and post pairing click on connect

What according to you makes you a good candidate for customer service or technical support job? | Since, i have already experience of resolving atm technical issues with the help of engineers and CRA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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