Subject: Tech Support Candidate - Shubham Singh
From: Shubham Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:18:25 -0500

| | Tech Support Test

Name | Shubham Singh
E-mail | [email-masked]
Phone Number | (+91) 9557426774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 51 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent e services | Csa | Na | 20k
Previous Employer 1 | Tech Mahindra | Csa | 11 sept.2019 | 17.9k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the internet connection ,then browser's compatibilty,finally proxy required to check .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly switch on the speaker then Bluetooth of your phone then pair the device to connect.
What according to you makes you a good candidate for customer service or technical support job? | For any challenge I work with my 100 percent effort. And enjoy my work which makes me happier as well I always create a positive environment around me for stress free thinking and to influence the team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |