Subject: Tech Support Candidate - Ashwini Kumar
From: Ashwini Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:12:08 -0500

| | Tech Support Test

Name | Ashwini Kumar
E-mail | [email-masked]
Phone Number | (+91) 8815116651
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector-12
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SISL infotech | Network support Engineer | Currently working | 25000
Previous Employer 1 | SMEC Ind Pvt Ltd | Data analyst | 31st DEC. 2016 | 16000
Previous Employer 2 | Pacific soft solution | Data analyst | 31st DEC. 2015 |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st of all check internet connectivity and if this is okay then check okay if any issue then check RJ45 cable and also check port if rectified then next step check IP of website and this is okay then check firewall is blocked or not and then check again .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st step on bluetooth speaker device and then on bluetooth of mobile phone and then connect  to each other.
What according to you makes you a good candidate for customer service or technical support job? | 1st good listener and understanding then Good convincing power of any candidates.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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